925silvercharms is a UK VAT registered company and 15% VAT is included in the price of every item.  VAT Registration Number: 939 5733 76

925silvercharms 14 Day Money Back Guarantee

925silvercharms are confident that you will be happy with your purchase, to guarantee your satisfaction all of our products come with a 14 Day Money Back Guarantee.

If for any reason you are not happy with your purchase simply return the item unused and undamaged within 14 days in its original packaging for a refund or replacement.

Please advise us of your return before sending and we will issue a Return Authorization (RA) number.

Ordering

To order goods on 925silvercharms website you must be 18 years of age or over.

We welcome orders from the UK and Worldwide.

Orders are processed once payment has cleared in our account. Please view our Payment Options for further information.

Customers must supply us with the correct name and delivery address, including full postcode.

You will receive an email from 925silvercharms to acknowledge our receipt of your order once we have received it.

925silvercharms Discount Vouchers Offers (to be used during checkout)

All discount vouchers available on our website cannot be used in conjunction with any other discount vouchers, only one discount voucher code can be used per order, none of our current discount vouchers can be used with any other discounts.

Discount Voucher Codes are to be entered during checkout - when you are viewing your shopping cart you will see a small box where you can enter the discount voucher code, simply click 'go' and you basket will update to include your discount.

925silvercharms reserve the right to remove or alter discount voucher codes at anytime.

Delivery

Delivery options need to be chosen during checkout, please select the appropriate delivery option for your order.

When your order has been processed you will receive an email from 925silvercharms to let you know when your order has been despatched. We'll include your tracking number if you have chosen a signed for method.

With valuable orders we advise our customers to select Royal Mail Next Day Special or International Signed For delivery and we will add the appropriate insurance to ensure your order reaches you promptly and fully insured in the post

If you are unavailable to sign for your order at the time of delivery (Royal Mail signed for options: Recorded, Special Delivery & Airmail Signed For) it is your responsibility to collect your parcel or arrange another delivery date within the designated time set by Royal Mail.

Orders which are returned to us undelivered due to an incorrect address supplied or marked as 'not called for' by Royal Mail may be charged for redelivery at our discretion.

Please view our Delivery Options for further information.

925silvercharms reserve the right to alter or upgrade the chosen delivery method.

Delivery Times

We aim to dispatch all orders received on the same day or next day.

Delivery times depend on the shipping method chosen, we rely on Royal Mail to deliver our parcels and once they are handed over to Royal Mail we have no control over the delivery date.

Please visit www.royalmail.co.uk for current delivery times and schedules.

925silvercharms are not responsible for any losses, costs, damages, charges, or expenses caused by any delay of delivery.

Free Delivery

To qualify for free delivery orders must value £75+ before postage charges are added.

Free delivery orders are despatched by Royal Mail Special Delivery or Airmail Signed For fully insured and will require a signature.

We reserve the right to alter or remove free delivery at anytime.

Delivered Orders

Once delivered 925silvercharms is no longer responsible for any goods. Responsibility is passed fully to our customer, any losses or damage to goods or person once received is solely the customers responsibility.

Returns

All returned orders must contain your original invoice, or full name address and order number, including a note to let us your reason for returning and also if you would like a refund or replacement.

We advise our customers to obtain a Proof of Postage Certificate/Signed For delivery and with more expensive items purchase the relevant insurance. This can be obtained at the Post Office at the time of posting.

Please Note: Delivery charges are not refundable if the order is not incorrect or faulty. Goods that are simply unwanted can be returned under our 14 Day Guarantee for a refund minus postage cost.

If your items do get lost in the post when you are returning them, you will be able to claim back any losses from Royal Mail, we cannot refund goods that are subsequently lost or damaged in the post.

Free Sterling Silver Charm Offers

To qualify for our current free charm offers your order value must match the free charm offer requirements.

Free charm offers exclude postage charges.

Free charms must be added by the customer to their shopping basket before checkout.

They will not be included free of charge if they are not in your shopping cart as we assume that they are not required.

We reserve the right to remove or alter our free charm offers at anytime.

925silvercharms Privacy Policy

925silvercharms is registered with the ICO (Information Commissioner's Office) Data Protection Act

Registration Number Z1190187

Website: www.ico.gov.uk/

Your privacy is very important to us, we do not share any information about our customers with any outside parties.  We use email addresses only to communicate with our customers regarding their order. We never use or share the personal information provided to us online.

Links

925silvercharms Links Page contains links to other websites.
We are not responsible for the content or service of any of these websites. We provide these links because we think they may be of interest to our customers but we do not monitor or endorse these websites.

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions, any changes will appear on this page as soon as they are available.

Contact Us:

Please email us with any product or customer service enquiries: sales@925silvercharms.co.uk or help@925silvercharms.co.uk

Write To Us:

925silvercharms
7 Solway
East Tilbury
Essex
RM18 8RQ
United Kingdom