Terms and Conditions

• Please read our terms and conditions carefully before ordering and print a copy (if required) for future reference.
• By ordering from our website you are indicating that you accept our terms and conditions.
• These terms and conditions do not affect your statutory rights, read more about consumer rights: www.consumerdirect.gov.uk
• Our customers are very important to us and we offer all of our customers a friendly service, please email: sales@925silvercharms.co.uk if you have any questions.  

925silvercharms Ltd Registered Address:

Grover House
Grover Walk
Corringham
Essex
SS17 7LS
United Kingdom

925silvercharms 30 Day Money Back Guarantee

• 925silvercharms are confident that you will be happy with your purchase, to guarantee your satisfaction all of our products come with a 30 day guarantee.
• If for any reason you are not happy with your purchase simply return the item unused and undamaged within 30 days in its original packaging for a refund or replacement, please advise us of your return before sending and we will issue a return authorisation (RA) number.

Ordering

• To order goods on 925silvercharms website you must be 18 years of age or over.
• We welcome orders from the UK and Worldwide.
• Orders are processed once payment has cleared in our account please read our payment information for payment options.
• Customers must supply us with the correct name and delivery address, including full postcode.
• You will receive an email from 925silvercharms to acknowledge our receipt of your order.

925silvercharms Discount Vouchers Offers (to be used during checkout)

• All discount vouchers available on our website cannot be used in conjunction with any other discount vouchers, only one discount voucher code can be used per order.
• Discount voucher codes are to be entered during checkout - when you are viewing your shopping cart you will see a small box where you can enter the discount voucher code, simply click 'go' and you basket will update to include your discount.
• 925silvercharms reserve the right to remove or alter discount voucher codes at anytime.

Delivery

• Delivery options need to be chosen during checkout, please select the appropriate delivery option for your order.
• When your order has been processed you will receive an email from 925silvercharms to let you know when your order has been dispatched, we'll include your tracking number if you have chosen a signed for method.
• With valuable orders we advise our customers to select Royal Mail Next Day Special or International Signed For delivery and we will add the appropriate insurance to ensure your order reaches you promptly and fully insured in the post.
• If you are unavailable to sign for your order at the time of delivery (Royal Mail signed for options: Recorded, Special Delivery and Airmail Signed For) it is your responsibility to collect your parcel or arrange another delivery date within the designated time set by Royal Mail.
• Orders which are returned to us undelivered due to an incorrect address supplied or marked as 'not called for' by Royal Mail may be charged for redelivery at our discretion.
• 925silvercharms reserve the right to alter or upgrade the chosen delivery method.

Delivery Times

• We aim to dispatch all orders received on the same day or next day.
• Delivery times depend on the shipping method chosen, we rely on Royal Mail to deliver our parcels and once they are handed over to Royal Mail we have no control over the delivery date.
• Please visit www.royalmail.co.uk for current delivery times and schedules.
• 925silvercharms are not responsible for any losses, costs, damages, charges or expenses caused by any delay of delivery.

Free Delivery

• To qualify for free delivery orders must value £75+ excluding postage.
• Free delivery orders are dispatched by Royal Mail Special Delivery or Airmail Signed For fully insured and will require a signature.
• We reserve the right to alter or remove free delivery at anytime.

Delivered Goods

• Once delivered 925silvercharms is no longer responsible for any goods, responsibility is passed fully to our customer, any losses or damage to goods or person once received is solely the customer's responsibility.

Returns

• All of our products come with a 30 day guarantee.
• If you are not happy with your purchase simply return the item within 30 days for refund or replacement, please advise us before sending any returned items and we will issue you with a return authorisation (RA) number and our company returns address.
• All returned orders must contain your original invoice or full name address and order number and please include a note to let us your reason for returning and also if you would like a refund or replacement.
• We advise our customers to obtain a proof of postage certificate or use a signed for delivery and with more expensive items purchase the relevant insurance, this can be obtained at the Post Office, we cannot refund goods that are subsequently lost or damaged in the post.
• Delivery charges are non refundable if the order is not incorrect or faulty - goods that are simply unwanted can be returned under our 30 day guarantee for a refund minus original postage charge.

Free Sterling Silver Charm Offers

• To qualify for our current free charm offers your order value must match the free charm offer requirements, offer excludes postage.
• Free charms must be added by the customer to their shopping basket or they will not be included with your parcel.
• We reserve the right to remove or alter our free charm offers at anytime.

925silvercharms Privacy Policy

• 925silvercharms is registered with the ICO (Information Commissioner's Office) Data Protection Act, registration number Z1190187 - website: www.ico.gov.uk
• Your privacy is very important to us and we do not share any information about our customers with any outside parties, we use email addresses only to communicate with our customers regarding their order and we never use or share the personal information provided to us online.

Links

• 925silvercharms links page contains links to other websites.
• We are not responsible for the content or service of any of these websites. We provide these links because we think they may be of interest to our customers but we do not monitor or endorse these websites.

Changes to Terms & Conditions

• We reserve the right to change our terms and conditions, any changes will appear on this page as soon as they are available.

Contact Us

• Please email us with any product or customer service enquiries: sales@925silvercharms.co.uk